Refund policy
Return & Refund Policy – E K SHOPPING MART
At E K SHOPPING MART, we strive for your complete satisfaction. Please read our return and refund policy carefully before making a purchase.
1. Returns
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We accept returns only for damaged or defective products.
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Products must be reported within 48 hours of delivery. Claims after this period cannot be accepted.
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Products used, opened, or damaged by the customer, or marked as non-returnable in the product description, are not eligible for return.
2. Reporting Damaged or Defective Products
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To process a refund or replacement, please submit a clear unboxing video showing the product’s condition upon arrival.
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Ensure the video clearly shows the packaging, contents, and the damage or defect.
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Submit the video within 48 hours of delivery.
3. Return Shipping
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If your return request is approved, customers are responsible for return shipping using a reliable courier service with tracking.
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Once we receive and inspect the returned product, we will issue a refund or replacement as approved.
4. Refunds & Replacements
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Damaged or defective products: Full or partial refund will be issued after verification.
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Missing items: If we cannot fulfill the missing item(s), a refund will be issued for the missing items.
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Refunds are processed to the original payment method within 7 working days of approval.
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Customers will receive email updates at each stage of the refund process.
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In rare cases, additional verification may extend processing time.
5. Exchanges
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Exchanges are not accepted. Only refunds or replacements are provided for approved cases.
6. Countries Covered
We ship to the following countries:
Algeria, Angola, Argentina, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Brazil, Bulgaria, Cambodia, Cameroon, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Côte d’Ivoire, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Ethiopia, Finland, France, Georgia, Germany, Ghana, Greece, Guatemala, Hong Kong, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Madagascar, Malaysia, Malta, Mauritius, Mexico, Morocco, Mozambique, Myanmar (Burma), Nepal, Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, Russia, Saudi Arabia, Senegal, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Tunisia, Türkiye, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Venezuela, Vietnam, Zambia, Zimbabwe
7. Contact Us
For questions or to initiate a return/refund request, contact us:
